Frequently Asked Questions

A: Yes – you will need to let us know in writing with a copy of either your rejection letter from your chosen university/college or a screen shot of your UCAS status which confirms that the required results were not achieved. We will need this information within 7 days of you receiving your results.

A:It’s really easy to reserve your room online and will take just a couple of minutes.

A: Not if you are paying your rent annual in advance but for termly payment options you do need a UK guarantor. Your Guarantor will be required to accept your Tenancy Agreement and provide proof of ID.

A: Yes, we welcome groups of friends to CityBlock. Our dedicated lettings team will offer you a range of room types to suit all budgets so that you and your friends can live together. Just click here & we will do our best to ensure you are all allocated to the same flat.

Don’t forget, if 6 or more friends’ book together they each get a £50 voucher! Simply fill out the information here and our site team will be with you soon.”

A: Yes, all room types at all CityBlock locations have ensuite facilities, with the luxury of heated towel rails to allow complete privacy during your stay and no queuing for the bathroom! (This excludes our Two Bed Loft, which is ideal for two people to share).

A: Yes, CityBlock recognise that students have different requirements and as a result want a choice with regards to their accommodation needs. With this in mind CityBlock offer a range of different room types across our blocks to suit varying budgets.

A: You will need to book a check in appointment through your resident portal to ensure a member of the team is ready to welcome you to CityBlock.

During your check in we will show you to your room, then you can get settled and unpack all of your belongings!

A: The keys will be handed to you at your check in appointment.

A: You will need to bring your personal belongings including pillows, duvet, bed linen, towel, toiletries, kitchen consumables, laptop/computer.

Some of our sites have fully equipped kitchens; please check your location for further details.

A: Yes, before you can check in, we must have received your first rent instalment and completed tenancy agreement.

A: See the little person-shaped icon in the top left hand corner of our website? That’s your resident portal! You can use this to book your check in/out appointments, contact the team, and view all of your booking information.

A: No - your fast 200mb Wi-Fi is included in your rent, with no connection charge. This can be registered on up to 6 devices and is available in all buildings and indoor social spaces. Speeds can vary depending on usage or the time of day, however ethernet cables for wired access are available at reception.

A: CityBlock has adopted a no smoking policy for your safety and the comfort of other residents. This includes the use of E-cigarettes and vape pens.

A: Each flat within CityBlock has a communal post box and each studio has its own individual post box. All post boxes are located in the entrance foyer and are lockable. Staff are available to accept your parcels.

A: The service is not offered at all sites. Where it is the cleaning service is included in your rent. All rooms and studios are cleaned weekly and communal areas are cleaned at least twice per week.

A: No, as all of our sites are in city centre locations we are unable to provide parking. We are always happy to advise on alternative parking options locally.

A: CityBlock is designed for independent living. In each city we have an on-site lettings office with an experienced and friendly lettings team on hand during normal working hours for your peace of mind. Our staff are also multi-lingual. Out of hours there is emergency security cover (including bank holidays and weekends).

A: No, typical tenancy lengths at CityBlock cover the Christmas and Easter holidays.

A: Yes, all our blocks have 24 hour laundry facilities on-site with card operated washers and dryers with access to irons and ironing boards.

A: Our weekly room rates are all-inclusive with flexible payment options available. Rent can be paid fully in advance or you can pay in termly instalments (August, October, January and April).

A: To reserve a room we require a £100 holding deposit, which will be registered as a tenancy deposit with the Deposit Protection Service once you sign your Tenancy Agreement.

A: The holding deposit reserves your room whilst we carry out reference checks and prepare your tenancy agreement.

A: Once you have signed your tenancy agreement, your holding deposit will be allocated as a tenancy deposit. This will be protected with a government-approved tenancy deposit protection scheme within 28 days from you signing your tenancy agreement.

A: Yes, CityBlock can retain your holding deposit if you provide false or misleading information which reasonably affects CityBlock’s decision to let the room to you, you withdraw from the proposed agreement, or you fail to take all reasonable steps to enter into the agreement before the deadline for agreement. CityBlock will notify you in writing the reason for this within 7 days of the deadline of agreement.

A: The deadline for agreement for both parties is 14 days after the holding deposit has been received by CityBlock (unless otherwise agreed in writing).

A: All deposits are protected and logged with the Deposit Protection Service within 28 days of signing an Assured Shorthold Tenancy Agreement. At the end of your tenancy period, your deposit will be refunded in full, less any charges for damages and/or outstanding rent/invoices.

A: CityBlock offers great value student living! Room rates are all inclusive (including gas, electric, water, internet.) to help you to budget your living expenses whilst at University.

A: Included in your weekly room rates (please see each individual location for the full list of services offered)

• Ensuite rooms - no queuing for the bathroom
• All utility bills included - easy to budget
• Fully equipped kitchens - complete with dishwashers
• Fully furnished spacious communal areas - where you can chill out with fellow residents
• Weekly cleaning service - so you can take it easy
• 24 hour security cover & CCTV - to keep you safe and sound
• 42" flat screen TV's and Freeview in the communal areas - for when you want to chill out
• Responsive maintenance - leave us with the worry
• Super Fast Wi-Fi and Broadband - stay connected
• Bike storage - just in case you fancy cycling to lectures!

A: As a student, you are exempt from paying council tax for the dates you are enrolled as a full-time student. This may fall slightly outside of your tenancy dates. You can check with your local authority or University for further advice. We will ask you to provide an exemption certificate when you move in - this is available from your University.

A: Each resident is responsible for the insurance of their own personal possessions. Our preferred partner is Endsleigh Insurance who are able to offer a specialist service to our residents if required.

A: CityBlock pay for the TV licence for the communal living rooms. Students are responsible for their own individual bedroom or studio. For more information on TV Licensing visit www.tvlicensing.co.uk

A: You will need to book a check out appointment through your resident portal.

A: Your keys will be collected at your check out appointment.

A: The refund of your deposit will be processed within 4 weeks of the end of your tenancy. Any damages and/or outstanding rent/invoices will be deducted from your deposit.

A: If you have any unwanted items, e.g. un-perishable, unopened food or good quality items, please place them in the recycling tubs in your communal area. We will recycle and donate them to local charities and food banks.

A: We offer a mail forwarding service for a period of 4 weeks after you move out, so if you would like us to forward your post, please provide us with an address.

After this 4 week period, any post received will be returned to the sender.